FAQs
FAQs About Products
It is always our pursuit to provide perfect service!
Our service includes the following processes:
1. Online consultation;
2. Order;
3. Production as per schedule;
4. Product delivery, payment of the balance, shipment arrangement;
5. After-sales inquiry and regular follow-up contacts.
We have corresponding services and descriptions for each process. You can refer to the following order process, product accessory specification, product installation guidance, FAQ and file download.
Please feel free to contact us! A small step made by you will be a big step towards our cooperation!
FAQs
Here we provide a summary of frequently asked questions and answers. And classified according to different products. It is more like a knowledge base and an experience sharing center. You can find the questions you care about, or find the answers you care about. You can also leave a message on this page, post your views, or ask questions. Thank you for your participation and attention, we will update our FAQ center regularly
The following FAQs are classified according to products
Laundry tablet is an innovative washing product with nano super-concentrated technology, single tablet design is easy to carry and measure, dissolves instantly when it meets water, and can be quickly dissolved in both hot and cold water. Its active substance content is up to 70%, the cleaning power is 3 times of ordinary products, and it does not contain phosphorus, fluorescent whitening agent, and passes the QB/T 5779-2023 national standard test, so it is environmentally friendly and safe. Compared with liquid laundry detergent or gel, laundry tablets are packaged in recyclable cartons, which reduces the use of plastic and is in line with the low-carbon trend.
Yes. Our laundry tablets comply with the Chinese light industry standard QB/T 5779-2023 and have passed toxicology tests, stain removal tests and many other indicators. The products use biodegradable materials, the production process strictly follows green technology to reduce waste water and gas emissions, and the packaging is made of environmentally friendly materials.
The packaging is made of environmentally friendly materials. Support the provision of SGS, CMA and other international certification reports to meet the European and American market access requirements.
We support one-stop OEM/ODM service, covering formula development, brand design to production and packaging. We have 16 production lines with a daily production capacity of 1.2 million tablets, and can flexibly adjust the content of actives, fragrance (e.g. botanical fragrance, anti-bacterial fragrance) and packaging design.The MOQ is 5,000 tablets, which can be negotiated according to customization requirements, and we support small batch trial orders.
Ordering process:
Commissioned order: after signing the framework agreement, we will generate the sales confirmation order and confirm it by email.
Customized demand: Provide formula, packaging, etc;
Customized requirements: provide specific requirements such as formula, packaging, etc. and feedback the proposal within 3 working days;
Production and inspection: support factory inspection and production process supervision, the delivery period is usually 15-30 days (depending on the order quantity)
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Payment: accept T/T, L/C, 50% prepayment + 50% final payment.
Payment method: accept T/T, L/C, 50% prepayment + 50% final payment. Support EXW, FOB and other trade terms, global logistics and distribution.
We provide full quality control, all the products have passed 12 factory tests such as pH value, solubility, decontamination power. If the quality is defective due to production problems, we support free replenishment or refund. Customized products provide sample confirmation session to ensure consistency in mass production. After-sales team responds within 24 hours to assist in solving transportation, customs clearance and other issues.